About us

About SouthLink

SouthLink is a subsidiary of Keolis Downer who is Australia’s largest private provider of multi-modal public transport. We are proud to partner with the South Australian Government - Department of Infrastructure and Transport (DIT), delivering a world class bus transport system for Adelaide Hills community.


SouthLink has been operating services in South Australia since 1995. During this period, we’ve provided the people of South Australia a range of services including;


  • High quality and reliable passenger transport services in and around Adelaide.
  • 'Transport on Demand' services providing communities in Mount Barker, Nairne and Littlehampton with flexible, real-time transport services that adapt to their needs. See www.keoride.com.au for more information.
  • For many years, throughout metro and regional South Australia we have carried approximately 3 million passengers every year and maintained a fleet of over 550 vehicles to a high standard ensuring the highest levels of safety and reliability for our passengers.


Today, SouthLink currently operates in the Hills area, serving over 500 passenger trips per day in partnership with DIT.


Keolis Downer is the largest private provider of multi-modal public transport in Australia. With more than 5500+ employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain Adelaide Metro train services, the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), and more than 1,300+ buses in New South Wales, Western Australia, South Australia and Queensland. We also operate Newcastle’s integrated multimodal network, a first for a private operator in Australia. 


We have a unique whole-of-life insight by combining the planning and operating capability of Keolis with the engineering, asset management and rolling stock capabilities of Downer.


Keolis is a global leader in the shared mobility market and a committed partner to public transport authorities around the world. Keolis co-designs safe, smart and sustainable public transport solutions that help to create more attractive places to live and work. Keolis operates all transport modes and develops new forms of shared and customised

mobility to answer local needs. With operations in fifteen countries across five continents, Keolis carries more than 3 billion passengers every year.


Downer is the leading provider of integrated services in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and has a rich history dating back over 150 years. Downer’s technology and partnerships offer innovative solutions that bring increased availability, improved reliability and reduced costs.


Keolis Downer has a long-term commitment to Australia and New Zealand and aspires to be the partner of choice for public transport authorities by delivering on our commitment to think like a passenger. At the heart of this approach, we work closely with our clients, the community and our customers to understand their objectives. We then work in partnership to deliver a shared vision for a city or region.

Photo of driver standing in buses doorway.

Our vision, mission, values

Our Vision


Our Vision is to be the partner of choice for public transport authorities to support the development of more liveable cities and regions.

 

Our Mission


We operate and integrate all transport modes and co-design mobility solutions that are safe, reliable, sustainable and adapted to the evolving needs of the community. We Think Like a Passenger.


Diagram of our Think Like a Passenger - Zero Harm values

Think Like a Passenger and Zero Harm

Think like a passenger and Zero Harm are the founding principles of our culture, these transpire through all our values.


We strive to make public transport the first choice for our customers, whatever their reason to travel. It is crucial to us that every single customer feels that our service is specially designed for them. Thinking Like a Passenger revolutionises the customer experience. It is structured around three main areas:

  • Accreditation

    Our services are part of the daily lives of hundreds of thousands of Australians with their journeys to and from work, school, university, shops, cafes and even the beach.


    We strive to make public transport the first choice for our customers, whatever their reason to travel. It’s crucial to us that every single unique customer feels that our service is specially designed for them.


    SouthLink maintains 


    • ISO9001 – Quality Management Systems
    • ISO45001 – Occupational Health and Safety Management Systems
    • ISO14001 – Environmental Management Systems

    Please find our Business Management System (BMS) policy below:


    BMS Policy


    SouthLink is committed to providing safe, comfortable transport for all students using our regional bus services. Below is a link to SouthLink's 



    Download our Asset Management Policy

  • Our fleet

    Our fleet of 79 vehicles is clean, modern and equipped with comforts including powerful air conditioning, tinted windows and plush seating.


    All our vehicles are routinely checked internally and externally for safety assurance and reliability.


    All our SouthLink buses have on board CCTV to ensure our passengers’ safety, plus our in-built GPS technology for additional peace of mind. 


    All our SouthLink buses  are wheel chair accessible.